Refund & Cancellation Policy

Membership and Subscription Services

1. Flexible Cancellation Policy:

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Members may cancel their membership or subscription at any time by contacting our support team.

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To avoid being charged for the next billing cycle, cancellations must be requested at least 48 hours before your upcoming renewal date or follow-up appointment, whichever comes first.

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Upon successful membership or subscription cancellation, all pending prescription refills associated with your account will also be cancelled and will not be shipped by your pharmacy.

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Once a service has been rendered, the subscription fee for that billing cycle is non-refundable.Please note that if you've received a multi-month supply and decide to cancel, you may be required to settle any remaining balance upon reactivating your subscription.

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Our support team can assist with cancelling or reactivating your subscription and address any billing inquiries.

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2. Scenario-Based Refunds:

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If you cancel your membership any time before your initial medical provider appointment, you will automatically receive a full refund of the membership fee including any additional fees for expedited shipping that you may have chosen. No questions asked.

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Your health comes first. If it is determined at any time during your evaluation or medical provider appointment that you do not clinically qualify for treatment, you will receive a full refund including any additional fees for expedited shipping that you may have chosen.

Product Refunds

1. Prescription Medications:

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Every Health coordinates with a network of pharmacies to customize medications prescribed by our medical providers during your evaluation for treatment. These pharmacies handle your prescription on your behalf. Due to the personalized and regulated nature of their products, all medications are final and non-returnable. However, if there is an issue with your medication from the pharmacy (e.g., damaged in transit, incorrect prescription), contact us within 48 hours of delivery for our assistance. Approved cases may be eligible for a replacement or credit.

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2. Non-Prescription Products:

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Non-prescription items sold and shipped by Every Health (e.g., supplements, vitamins, medical devices) may be eligible for a refund or replacement if returned in their original, unopened condition within 30 days of delivery.

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Shipping fees for returns may apply unless the issue arises from our error (e.g., wrong item shipped).

Commitment to Transparency

1. Proactive Support:

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If you are dissatisfied or considering cancellation, we encourage you to contact our support team. We are here to address your concerns and adapt your treatment plan to better meet your needs.

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2. Personalized Care:

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Our clinical and support teams are available to guide you every step of the way, ensuring you receive the maximum benefit from our services.

How to Cancel Membership, Subscription or Request a Refund

1. Contact Our Support Team:

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Email: support@everymeds.com

Live Chat: Available on our website or app.

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2. Provide Required Information:

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• Your name and account details
• A description of the issue or refund request reason
• Supporting documentation (e.g., order number, photos of damaged products, etc.)

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3. All refund requests are reviewed on a case-by-case basis and processed within 10 business days of approval.

Our Commitment to You

Your health and success are our priority. We hope this policy gives you peace of mind while achieving meaningful results. We are here to help you every step of the way and look forward to continuing to support your journey.

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For questions or additional assistance, please don’t hesitate to reach out. Together, we can achieve your goals!